This course is suitable for all Supervisors, Team Leaders, Managers and Directors who have the responsibility of managing a team of any size. This Management Skills course is designed to get the delegates thinking about the difference between leadership and management and how to be successful at both.

This course will analyse why some people are difficult and identify different types of difficult behavior. Staff will examine their own communication style and the effect of this as well as Identify ways to deal with situations that are difficult and state their position in an assertive way.

This course is suitable for all individuals who have the responsibility of coordinating and ensuring implementation of the organisation’s fire prevention and evacuation procedures.

This 1 day course covers the role of designated First Aid Appointed Person and this includes looking after the equipment and facilities and calling the Emergency Services when required.