Management Skills Training - 13th March 2019

We are running a one day Management Skills Training Course on 13th March 2019 which is perfect for Supervisors, Team Leaders, Managers and Directors who have the responsibility of managing a team of any size. It designed to get the delegates thinking about the difference between leadership and management of people and processes and how to be successful at both.
 Course Objectives
  • Analyse their role, responsibilities and skills as a Team Leader
  • Identify a range of leadership styles and tailor their style to the individual
  • Improve team performance through motivation, giving feedback and managing performance
  • Communicate assertively and receive respect from others
 Course Content
  • Leadership Styles – looking at how different styles of managing influences the performance of your people
  • Leadership Inventory – the key areas of managing people
  • Motivation and Recognition
  • Performance Management and Goal Setting
  • Communication Skills – different communication and behaviour styles
  • Assertiveness Skills
  • Awareness of why others behave the way they do
  • Be aware of their own responses and know how to keep in control
  • Giving Feedback - the rules, techniques and practice
  • Steps to Successful Delegation
  • Developing Teamwork – the principles of high performing teams
Location – Epsilon House. On arrival please report to Reception. Car parking is available. Refreshments and Lunch will be provided.
Duration – 8:45am registration for 9:00am start until 4:30pm. Refreshments and Lunch will be provided.
Cost – £140 +VAT per person includes refreshments, lunch and competency certificate.
 * Group Discount – eligible for bookings of two or more *
The course will be delivered by a PTLLS qualified Management and Customer Service Skills trainer.
For full details or to book your place please contact Bianca on 01473 276170 or email [email protected]